Privacy policy

Altovaire™ operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a curated shopping experience (the “Services”).

Altovaire™ is supported by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal data when you visit or use our Services, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing our Services, you acknowledge that you have read this Privacy Policy and understand how your data is collected, used, and disclosed in accordance with this Privacy Policy.

Personal Data We Collect or Process

When we use the term “personal data,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person.

Personal data does not include information that has been collected anonymously or anonymised in such a way that it cannot be used to identify a person or reasonably linked to a person.

Depending on how you interact with our Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact details, including your name, address, billing address, shipping address, telephone number, and email address.

  • Financial information, including credit and debit card details, bank and financial account numbers, payment card information, financial account information, transaction data, payment method, payment confirmations, and other payment information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including the items you view, add to your shopping cart, add to your wish list, purchase, return, exchange, or cancel, as well as information about your previous transactions.

  • Communications with us, including information you provide when communicating with us, for example when submitting an enquiry to our customer service team.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate within our Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you, for example when you create an account, visit or use our Services, communicate with us, or otherwise provide us with your personal data.

  • Automatically through our Services, including through your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

  • From our service providers, for example when we engage them to provide certain technologies or services and they collect or process personal data on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which of our Services you use, we may use your personal data for the following purposes:

Providing, Personalising, and Improving Our Services

We use your personal data to provide our Services to you and, in particular, to fulfil our contract with you.

This includes, among other things:

  • processing your payments,

  • processing and fulfilling your orders,

  • saving your preferences and items in which you are interested,

  • sending notifications relating to your account,

  • processing purchases, returns, exchanges, and other transactions,

  • creating, maintaining, and managing your account,

  • arranging shipping,

  • handling returns and exchanges,

  • enabling you to leave reviews,

  • and creating a shopping experience tailored to you, for example by recommending products that are relevant to your previous purchases.

This may also include using your personal data to better tailor and improve our Services to meet your needs.

Marketing and Advertising

We use your personal data for marketing and advertising purposes.

This includes, for example:

  • sending marketing, advertising, and promotional communications by email, SMS, or post,

  • and displaying online advertisements for products or services within our Services or on other websites.

Such advertising may, among other things, be based on products you have previously purchased or added to your shopping cart, as well as other activities within our Services.

Security and Fraud Prevention

We use your personal data:

  • to authenticate your account,

  • to provide a secure payment and shopping experience,

  • to detect, investigate, and, where appropriate, take action against suspected fraudulent, illegal, unsafe, or harmful activities,

  • to protect public safety,

  • and to secure our Services.

If you use our Services and register an account, you are responsible for keeping your login credentials secure.

We strongly recommend that you do not share your username, password, or other login credentials with other people.

Communicating With You

We use your personal data to provide customer service, respond to your enquiries, provide effective services to you, and maintain our business relationship with you.

Legal Reasons

We use your personal data to:

  • comply with applicable legal requirements,

  • respond to lawfully issued requests and proceedings, including requests from law enforcement or government authorities,

  • participate in civil discovery proceedings, potential or actual court proceedings, or other disputed legal proceedings,

  • and investigate possible violations of our terms or policies or enforce applicable provisions.

How We Disclose Personal Data

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes and in accordance with this Privacy Policy.

This may include, among other circumstances:

  • To Shopify, service providers, and other third parties that provide services on our behalf, for example in the areas of IT administration, payment processing, data analysis, customer service, cloud storage, order fulfilment, and shipping.

  • To business and marketing partners that assist us with marketing services and advertising. For example, we use Shopify to enable personalised advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to disclose certain information about you when it is used to display targeted advertising and marketing based on your online activities across different merchants and websites.

  • When you instruct us to do so, request it, or otherwise provide your consent to disclose certain information to third parties, for example so that products can be shipped to you or when you use social media widgets or login integrations.

  • To our affiliates or within our corporate group.

  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar lawful requests, to enforce applicable Terms of Service or policies, and to protect or defend our Services, our rights, and the rights of our users or other persons.

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal data relating to your access to and use of our Services in order to provide and improve the Services.

Information you submit through our Services is transferred to and shared with Shopify and third parties. These parties may also be located in countries other than your country of residence where necessary to provide and improve our Services.

In addition, we use certain enhanced Shopify features that use data and information from your interactions with our store, other merchants, and Shopify in order to protect, develop, and improve our business.

To provide these enhanced features, Shopify may use personal data collected through your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal data. This also includes handling your requests to exercise your rights regarding Shopify's use of your personal data for these purposes.

For more information about how Shopify uses your personal data and the rights that may be available to you, please refer to the Shopify Consumer Privacy Policy.

Depending on where you live, you may be able to exercise certain rights relating to your personal data through the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with us or controlled by us, you should review the privacy and security policies and other terms and conditions of those websites.

We do not guarantee and are not responsible for the privacy or security of such websites. This also applies to the accuracy, completeness, or reliability of the information provided on those websites.

Information you provide in public or partially public areas, including information you share on third-party social media platforms, may also be viewed by other users of our Services and/or users of those third-party platforms.

The inclusion of links to third-party platforms does not, by itself, mean that we recommend or endorse the content of those platforms or their owners or operators, unless expressly stated within our Services.

Children's Data

Our Services are not intended for use by children.

We do not knowingly collect personal data from children who have not reached the age of majority under the laws applicable in their country of residence.

If you are the parent or legal guardian of a child who has provided us with personal data, you may contact us using the contact details below and request the deletion of that data.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” personal data of individuals under the age of 16 within the meaning of applicable law.

Security and Retention of Your Data

Please note that no security measures are completely secure or impenetrable, and we therefore cannot guarantee absolute security.

In addition, information you send to us may not be completely secure while it is being transmitted.

We therefore recommend that you do not use insecure communication channels to send sensitive or confidential information to us.

How long we retain your personal data depends on various factors. This includes, for example, whether we need the information to:

  • maintain your account,

  • provide our Services to you,

  • comply with legal obligations,

  • resolve disputes,

  • or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data.

However, these rights are not absolute and may apply only under certain circumstances. In some cases, we may refuse a request to the extent permitted by applicable law.

Right of Access

You may have the right to request access to the personal data we hold about you.

Right to Deletion

You may have the right to request the deletion of personal data we hold about you.

Right to Correction

You may have the right to request the correction of inaccurate personal data we hold about you.

Right to Data Portability

Under certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that it be transferred to a third party.

Managing Your Communication Preferences

We may send you promotional emails.

You may unsubscribe from receiving such emails at any time by using the unsubscribe function displayed in our emails.

Even if you unsubscribe from marketing emails, we may continue to send you non-promotional emails, for example information relating to your account or orders you have placed.

Additional Rights for Individuals in the United Kingdom or European Economic Area

If you live in the United Kingdom or the European Economic Area (EEA), subject to the exceptions and restrictions provided for under applicable local law, you may have the following additional rights in addition to those described above:

Objection to Processing and Restriction of Processing

You may have the right to ask us to stop or restrict the processing of your personal data for certain purposes.

Withdrawal of Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

The withdrawal of your consent does not affect the lawfulness of processing carried out on the basis of your consent before it was withdrawn.

You may exercise these rights through the relevant functions within our Services or by contacting us using the contact details provided below.

For more information about how Shopify uses your personal data and the rights that may be available to you, including rights relating to data processed by Shopify, please visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights.

To the extent permitted or required by applicable law, we may need to verify your identity before processing your request.

In accordance with applicable law, you may appoint an authorised person to submit requests on your behalf to exercise your rights.

Before accepting a request from an authorised person, we may require evidence that you have authorised that person to act on your behalf.

We may also require you to verify your identity directly with us.

We will respond to your request within the time limits prescribed by applicable law.

Complaints

If you have a complaint about how we process your personal data, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details listed below, or to submit your complaint to the data protection authority responsible for you.

For the European Economic Area, you can view a list of the relevant data protection supervisory authorities.

International Data Transfers

Please note that we may transfer, store, and process your personal data outside the country in which you live.

Where we transfer your personal data from the European Economic Area or the United Kingdom to another country, we rely, where applicable, on recognised transfer mechanisms.

These include, in particular, the European Commission's Standard Contractual Clauses or corresponding agreements issued by the relevant United Kingdom authority.

This does not apply where personal data is transferred to a country that has been determined to provide an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our business practices or other operational, legal, or regulatory changes.

We will publish the updated Privacy Policy on this website, update the “Last Updated” date accordingly, and notify you where required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us by email at:

info@altovaire.com

For the purposes of applicable data protection laws, we are the controller responsible for processing your personal data.