Shipping Policy

Last updated: 17 July 2026

This Shipping Policy explains how Voguecast processes and delivers orders placed through our online store. Please review it carefully before placing an order.

Shipping destinations

We offer delivery to countries and regions available at checkout.

Although we aim to ship worldwide, delivery may be unavailable to certain destinations because of carrier coverage, legal restrictions, customs requirements or restrictions applying to particular products. If no shipping option appears after you enter your address at checkout, we are currently unable to deliver that order to the address provided.

Shipping charges

Shipping charges are based on your order subtotal after discounts have been applied and before taxes are added.

Shipping rates are shown in GBP unless another currency is displayed at checkout. The shipping charge displayed at checkout will be the charge applicable to your order.

Customs duties, import taxes and handling charges are not included in the shipping charge unless they are expressly shown as included or collected during checkout.

Order processing time

Orders are normally processed within 1–2 business days after payment has been authorised.

Processing time is separate from delivery time and excludes weekends and public holidays. Orders placed outside normal processing days will usually begin processing on the next business day.

During busy periods, product launches or circumstances requiring additional order verification, processing may take longer. Where a product page or checkout displays a different processing period, the timeframe shown for that product or order will take priority.

Estimated delivery time

After your order has been dispatched, the estimated delivery time is:

7–14 business days

Delivery times vary depending on the destination, carrier service, customs clearance, local delivery conditions and seasonal demand. Processing time must be added to the delivery estimate.

All delivery dates and timeframes are provided in good faith but are estimates only. They are not guaranteed delivery dates unless we have expressly confirmed a guaranteed service in writing.

For UK consumers, unless a different delivery period has been expressly agreed, we will deliver your order without undue delay and no later than 30 days after the contract is made. Where mandatory consumer laws apply in another country, your rights under those laws remain unaffected.

Order confirmation and tracking

After placing an order, you should receive an order confirmation at the email address provided during checkout.

When your order has been dispatched, we will send a shipping confirmation. Where tracking is available, the confirmation will include your tracking information or a link through which you can follow your delivery.

Tracking information may not become active immediately after dispatch. Please allow the carrier time to scan and register the parcel within its network.

Incorrect or incomplete delivery addresses

Please check your name, delivery address, postcode and contact information carefully before submitting your order.

If you notice an error, contact us as soon as possible at info@voguecast.net and include your order number and the correct information. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Where a parcel is returned because the address supplied by the customer was incorrect or incomplete, reasonable reshipping charges may apply where permitted by law. This does not apply where the address error was caused by us.

International customs, duties and taxes

International orders may be subject to import VAT, customs duties, clearance charges, brokerage fees or other charges imposed by the destination country.

Where we are required to collect taxes or duties during checkout, those charges will be displayed before you complete your purchase. Any charges not collected during checkout may be payable by the recipient directly to the relevant customs authority, postal service or delivery carrier.

We do not control charges imposed by destination authorities and cannot predict their amount. The recipient is responsible for paying any applicable charges that have not already been collected by us and for complying with the import rules of the destination country.

Customs inspections and clearance procedures may also delay delivery. These delays are outside the carrier’s normal delivery estimate.

Multiple-parcel deliveries

An order containing more than one product may be dispatched in separate parcels or from different fulfilment locations.

Where this happens, the parcels may arrive on different dates and you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping solely because we have divided an order into multiple parcels.

Delayed orders

If we become aware of a significant delay affecting your order, we will contact you using the details supplied during checkout and, where possible, provide a revised delivery estimate.

A parcel is not necessarily lost simply because it has not arrived within the estimated timeframe. Carrier congestion, customs processing, severe weather, public holidays and local delivery disruption can cause additional delays.

If your tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery period, contact us at info@voguecast.net. Please include your order number and delivery postcode so that we can investigate.

Nothing in this section limits your rights relating to late or non-delivery under applicable consumer law.

Orders marked as delivered but not received

If tracking shows that your order has been delivered but you cannot locate it, please:

1. Check any safe place around the delivery address.
2. Check with other members of your household, reception desk or neighbours.
3. Review the tracking information for delivery photographs or carrier notes.
4. Contact us promptly if the parcel still cannot be located.

We will work with the delivery carrier to investigate. We may ask you to provide information reasonably required for the carrier’s investigation.

Lost or damaged orders

Please contact us promptly if your order arrives damaged, contains damaged products or appears to have been lost in transit.

For damaged deliveries, please retain the product and packaging and provide clear photographs of:

• The damaged product;
• The external packaging;
• The shipping label; and
• Any visible damage to the parcel.

These details help us investigate the issue and arrange an appropriate remedy.

Where applicable consumer law applies, the goods remain at our risk until they are delivered into your physical possession or the possession of a person identified by you to receive them. An exception may apply where you independently arrange a delivery carrier that we did not offer.

Returns and refunds

This Shipping Policy does not replace our Return Policy.

For information about cancellations, returns, exchanges, faulty products and refunds, please review the Return Policy available on our website. Nothing in either policy limits your statutory consumer rights.

Changes to this policy

We may update this Shipping Policy to reflect changes to our delivery services, carrier arrangements, shipping charges, legal requirements or business practices.

The latest version will be published on our website with a revised “Last updated” date. Changes will not retrospectively reduce any rights applying to an order already accepted by us.

Contact us

For questions about shipping or an existing order, contact:

Email: info@voguecast.net

Please include your order number and delivery postcode when contacting us about an existing order.